Cancellations, returns and refunds

Effective November 3, 2026 · Policy version 2026-11-03.3. Sapden is operated by Spotbo, Inc., United States. Customer and legal enquiries: [email protected].

Cancellation before fulfilment

Use the private order-page cancellation request or contact us with your order reference. We check the current purchase status before confirming cancellation. Where fulfilment has not committed the order, we release the uncaptured authorization. If a purchase is in progress, we reconcile it first; a request is not a completed cancellation. If payment was captured for goods we cannot provide, we refund it rather than retain it as store credit.

Damaged, defective, incorrect or missing goods

Tell us promptly what happened, which item is affected and, where reasonably available, provide photographs and packaging details. Do not use a product you believe unsafe. A short reporting delay does not automatically extinguish your statutory rights. We investigate and provide the repair, replacement, return or refund required by the facts and applicable law. A manufacturer's policy does not replace our own legal obligations to you. We cover necessary standard return costs where the remedy is for our error, a defect or another matter for which we are legally responsible.

Return arrangements and change of mind

Obtain the correct return instructions before sending goods back; the sender or registered business address may not be a return facility. We do not offer an unconditional change-of-mind return guarantee. Contact us about eligibility before purchasing if it matters to your decision. For an eligible voluntary return, we confirm the window, condition, correct address and who pays return delivery in writing. Any product-specific restriction or lawful restocking deduction must have been disclosed before purchase and confirmed for the return. We do not apply a hidden fee, and these conditions do not limit remedies for defective or misdescribed goods or other mandatory rights.

Refund amount and timing

We return an approved refund to the original payment method through our payment provider. A full cancellation before shipment includes the collected amount for the cancelled goods, their tax and any refundable delivery charges; when the whole order is cancelled, the full customer shipping charge is included. Partial-order refunds identify the affected items, tax and any delivery adjustment. We do not deduct payment-processing fees when a full refund is legally due.

We initiate refunds promptly and within seven working days once the right to the refund is established, or sooner where the law requires. Your issuer controls posting time after initiation; contact us if the credit cannot be located. We confirm the exact amount and reference. A partial refund is not a full-order refund, and we never require an additional payment to release a refund. If the original method cannot accept the refund, we arrange a lawful alternative with appropriate identity checks.