Shipping and delivery

Effective November 3, 2026 · Policy version 2026-11-03.3. Sapden is operated by Spotbo, Inc., United States. Customer and legal enquiries: [email protected].

Service area and complete delivery charge

We currently offer United States delivery addresses accepted at checkout. Restrictions for a destination or product are shown before authorization; no international service is implied. The customer standard-shipping charge is $9.95 per order unless a different amount is expressly displayed at checkout. Applicable sales tax is shown separately. A multi-item order may arrive from different fulfilment locations in several packages; this does not authorize an extra customer delivery charge after checkout.

Order processing and dispatch

Orders are normally reviewed in our daily processing batch at 8 p.m. Eastern Time; an order after the cutoff moves to the next batch. Processing is distinct from carrier dispatch and delivery. Your card is initially authorized and collected only after fulfilment is confirmed. If an order has not entered fulfilment processing within 36 hours, we cancel and release the uncaptured authorization. An in-progress purchase must first be reconciled so that cancellation does not create a duplicate or unrecorded shipment.

Shipping promises and delay choices

A specific shipping commitment expressly given for your order takes priority over general estimates. We must have a reasonable basis for a shipping promise. If we cannot ship within that stated period, or within 30 days after receiving a properly completed order if no period was stated, we notify you, explain the delay and offer cancellation with a full refund for unshipped goods or ask for your express agreement to a definite revised shipping date. We do not treat silence as consent to a delay. Without the required agreement we cancel the affected unshipped portion and provide the refund or authorization release required by law. A further missed date requires a new notice and choice.

Tracking and delivery problems

Tracking is sent when available and may initially show label creation rather than carrier possession. Each package may have a different reference. One delivered parcel does not mean the whole order has arrived. Contact us if tracking stops, a package is missing, or the goods are damaged or incorrect. A carrier scan is evidence for investigation, not an automatic rejection of your claim. Risk of loss is not transferred to you merely because a label was created or a parcel was handed to a carrier, where the law provides otherwise.

Address changes and unsuccessful delivery

Check your address before checkout. Contact us promptly about a correction; once fulfilment starts a change may not be possible. We investigate returned or refused deliveries and explain any lawful, documented redelivery cost before asking you to approve it. We do not impose an undisclosed automatic penalty or charge your card again without permission.

Confirming your delivery address

Include the correct street number, any letter, apartment, suite or floor and a delivery telephone number. We verify addresses before checkout and recheck before purchasing. Suggested changes require your confirmation. If the destination is materially changed during hosted payment, a new checkout is required and any uncaptured authorization for the previous attempt is released. Your bank controls when a released hold disappears. Unresolved addresses or unsupported carrier destinations may prevent an order from proceeding; we will not silently send to an alternative address.